I normally write posts that are for our entire industry and I purposely avoid company-specific items. Today’s post is really a Legacie statement to all of our valued partners.
Recently we have made a number of changes with our Account Executive sales team and our internal team. Our goal is always to offer the best partnership, product, and service to all of our partners, and I work tirelessly (mostly) behind the scenes to make this a reality.
When we made these changes, I reached out to a number of our retail partners to say hello, check in, thank them for their continued support, and inform them of the changes we were making. I was very surprised to hear from a few people (only a few – but still want to address it!) that they felt I had either been aloof or uninterested in their business since I had not previously been checking in or staying in contact enough, or not sitting down at a trade show.
I want to say to all of our friends and partners this is definitely NOT the case. While in the past I may have overly deferred to our sales team to be the main point of contact with our partners, I have always been 1000% involved in all decisions and all planning at Legacie and I feel terrible that some people would think I, or any member of the Robinson family, was not interested. If anything, we care too much.
If anyone has felt this way I apologize and will do my best to make sure it does not happen again. I always call any new partner to say hello and introduce myself and welcome them to our extended family… and while there is never enough time, I thought I was staying in contact with everyone. For those that have felt differently, I again apologize.
Thanks for listening, and please know we have a very open door policy and B. Robinson and Legacie. Please feel free to call or email any time and I will always make sure to respond to any question/comment/complain/suggestion, etc.